Frequently Asked Questions

As a leading neon sign supplier that aims to bring your neon-lit dreams to life, the installation process for a Kings of Neon sign (both directly from our store or custom-made) is straightforward.

All our neon signs plug directly into wall sockets and don’t include a battery pack. With the delivery of your sign you will also receive:


A 1-2-metre long, clear cord that comes attached to your sign. The length of the cord will depend on the size of your sign.
An adaptor and transformer (compatible with your region) with a 1-2-metre long cord that connects directly to the clear cord.
Deliveries within Australia will include a 12V Australian Standard plug. International deliveries will include a plug that adheres to the specifications of your region.

To add to your enjoyment of your neon sign, you can also purchase a dimmer and remote for just $25! This will let you adjust the brightness of your neon sign for better photo opportunities, alter the lighting at your event, and in your neon-lit spaces.

Our neon signs enjoy a light-span of 50,000+ hours!

The Kings of Neon warranty covers all faulty items as long as our customers have treated their neon signs with the appropriate care required for long-lasting illumination.

Our indoor signs have an 18-month warranty, while our outdoor signs come with a 6-month warranty.

At Kings of Neon, our customers are #King. All of our custom neon signs are made to fit your unique vision and requirements. Our Neon signs are handmade to ensure that we get all the details right.

Generally Our signs will take 5 - 10 days depending on the complexity and size of the design.

We make sure all the specifics of your design, including exact measurements, have been approved by you before we get to work, making your vision come to life.

All of our neon signs are also subjected to a rigorous quality assurance process to make sure that the final product we deliver to you lives up to our high-quality standards and safety regulations.

The durability of our lightweight neon signs makes them easy to transport and display - so don’t be afraid to pick out the ideal spot for your sign well in advance!

Kings of Neon makes displaying your signs easy by pre-drilling holes into your product before delivery. You can put up your sign as soon as you receive it with the help of some heavy-duty hooks, nails, and well-knotted wire which will be supplied. Or you can use double sided Tape that you can get from your local Bunnings or hardware store.

Our signs generally weigh between 3-5kg. While they’re light and easy to display, you should always do so with the utmost care and precaution to make sure your neon sign stays #lit for longer.

Here, at Kings of Neon, we make our neon signs out of high-quality LED flex. We do it differently compared to other neon sign suppliers who utilise the more traditional glass approach to manufacture their signs.

Using LED flex makes our neon signs more cost-effective, robust, and much safer to have in your home, at an event or wherever else you hang your neon signs up. That’s how we keep our products kid-friendly!

Our neon signs are powered by LED lights and are mounted on an acrylic backboard in the colour and style of your choosing, making them the most personalised signs you’ll ever own.

Kings of Neon creates memorable, eye-catching, neon signs for every occasion. We make signs that are durable both indoors and outdoors, so you can create statement pieces for any event or location. In addition to these features, we also offer UV printing to complement your illuminated sign.

Shipping is a flat rate of $19 or FREE for orders over $399 Australia Wide. Express orders can be made for $199.

Our orders will be despatched from our warehouse on the Central Coast NSW or from one of our specialist overseas suppliers.

We know how long the wait can feel when you’re excited to see exactly how #lit your neon sign will be! Fortunately, you won’t have to wait too long because we aim to deliver our high-quality, unique signs within 3-5 weeks of when you place your order. Or 10 - 21 Days for express Shipping.

If you have a deadline (or just can’t wait that long!), you can choose to place a rush order for an additional fee. We will do our best to have your neon sign delivered to you in time for your date or event. If you have any specific questions please don't hesitate to contact our support team on 1800 979 733 or support@kingsofneon.com.au

Kings of Neon is dedicated to offering you as many customisation options as possible. We are proud to offer our customers 15 different colours to get #lit with!

Please note that all our neon signs are white when not illuminated. However, you can also choose to customise the colour of your unlit sign with our colour jackets.

Returns and exchanges

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All Kings Of Neon's Neon Signs are custom, neon signs made by Kings of Neon can be returned and refunded as long as they adhere to the following conditions:


Your neon signs are unopened and remain in their original condition and are deemed faulty or the wrong product has been delivered.
Your return is made within 30 days of your purchase and our team is notified of the fault via email within 7 days to support@kingsofneon.com.au

Kings Of Neon will cover the cost of return shipping for all faulty products. However, if your return is the result of you changing your mind about your order, then the return shipping costs will be charged directly to you or will not be refunded at all.

Contact us to facilitate your neon sign return.

Please note that because all custom neon signs are handmade to suit each customer’s exact specifications, custom orders are not eligible for a return or a refund.

We’re currently active Australia-wide but will soon be live in four other international locations! 

However we do ship Worldwide!

Contact us to find out more about our neon-lit operations in New Zealand, Canada, the US and the UK.

Please visit the contact page for our worldwide office locations.